Contact Us

At Gibali, we’re committed to providing a high-touch, personalized experience. For inquiries regarding orders, custom designs, or return requests, please reach out directly.

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Customer Support

📧 Email: gibali.jewels@gmail.com

• Response time: Within 24 hours (Monday–Friday)

• Please include your order number for faster assistance

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Custom Jewelry Inquiries

For custom pieces, design consultations, or special requests:

📧 gibali.jewels@gmail.com

Include:

• Reference images 

• Budget range

• Timeline

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Returns & Exchanges

All return requests must be submitted via email prior to sending any item back.

📧 gibali.jewels@gmail.com

Unauthorized returns will not be accepted.

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Business Hours

Monday – Friday: 9:00 AM – 6:00 PM
Saturday & Sunday: By appointment only

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Location

New York Diamond District

45 west 47th ST booth #5

New York, NY, 10036